Client portal

  October 31, 2022  by  Mark Stevens
From 1st December 2022 we will be implementing a 10% increase in the price of all hosting packages.

Domain registration/renewal will increase to £13.50 per year for .com and £14.50 per year for .net/.org
Registration/renewal for UK domains (.uk/ remain at £10.00 per year.

The easiest and quickest way to pay your outstanding invoice is via Credit/Debit Card or PayPal.

Simply login to our billing/support system and go to the Invoices page to see a list of your outstanding invoices. When you select an unpaid invoice, you will be able to choose your preferred payment method. We accept most major credit/debit cards including Visa, MasterCard and American Express. We recommend checking the option to store your card details with our secure payment provider, which will enable us to process payment automatically for future invoices.

Your card details are submitted directly to our payment provider for processing, and are not transmitted by or stored on our servers at any time.

We also accept PayPal, giving you the option to pay using your PayPal balance, any credit/debit card linked to your PayPal account, or your bank account. You also have the option to create a recurring subscription payment where PayPal will send us your payment automatically each month/year.

We also accept payment direct to our bank account via internet/telephone banking, please send your payment to the account details on your invoice. We are unable to accept bank payments from outside the UK, due to the increased fraud risk and bank processing charges. Please note that payments received into our bank may not be applied to your invoice until the next working day.

The DNS nameservers to point your domain to are listed below. If you have asked us to register your domain for you, this will be done automatically. We have also provided the IP addresses of our nameservers in case you wish to create your own custom nameservers for your sites. You should point your domain at all three nameservers, not just two of them.

The following namservers should be used for all new domains:
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Please note that these IP addresses may be changed from time to time. Please inform us if you create custom nameservers for your domains as we will need to inform you in the event of an IP address changing.

Our nameservers are spread across the United Kingdom, France and the United States, in order to provide greater redundancy. We use different datacentre providers in order to prevent any network or connectivity issues having an effect on multiple servers. Each nameserver retains its own full copy of the DNS records held by the cluster, which are regularly synchronised across all the servers to ensure every server has current data and no outdated records.
Yes you can. Please open a support ticket and we will be happy to setup the correct DNS records to allow you to use e-mail and other services with Google Apps or Office 365, whilst keeping your website running from our servers.
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